Support

Last Updated: October 26, 2025

Welcome to the Girift Studio support center. We are here to help with any questions about our mobile games, applications, subscriptions, or your account. If you cannot find what you're looking for below, feel free to reach out directly—we typically respond within 24 hours on business days.

Contact Us

Email Support

Reach our team at info@giriftstudio.com.

Please include the app name, your device model, and a brief description of the issue for faster assistance.

Support hours: Monday to Friday, 9:00–18:00 (UTC+3).

Common Requests

  • Account Help: Troubles with sign-in, account creation, or profile updates.
  • Purchases & Subscriptions: Billing questions, refunds, or restoring subscriptions.
  • Technical Issues: Crashes, performance problems, or feature requests.
  • Feedback: Share ideas for new features or report bugs.

Steps to Troubleshoot

  1. Restart the application and ensure you are using the latest version from the App Store.
  2. Verify your internet connection if a feature requires online access.
  3. Check our Privacy Policy and Terms & Conditions for details on data usage and subscription terms.
  4. If the issue persists, email us with screenshots or screen recordings to help us investigate.

Data & Privacy Requests

To access, update, or delete your personal information, contact us at info@giriftstudio.com with the subject line “Data Request”. We will verify your identity and respond within 30 days.

Subscription Management

All subscription billing is handled through the App Store. To manage or cancel a subscription:

  1. Open the Settings app on your iOS device.
  2. Tap your Apple ID name, then choose “Subscriptions”.
  3. Select the Girift Studio app subscription to view options.

For detailed guidance, visit Apple's support article on managing subscriptions: https://support.apple.com/en-us/HT202039.

Need Further Assistance?

We are committed to providing a smooth experience for every player. If you still need help after reviewing the resources above, do not hesitate to contact us. We appreciate your feedback and continually improve our products based on your suggestions.